It felt like Dick was on the phone with Jeld-Wen for an hour, but my phone says the call lasted eighteen minutes and forty-two seconds.

And then they transferred him to a fourth person, who told Dick that Jeld-Wen doesn’t sell replacement forty-two inch door sweeps. The Jeld-Wen lady transferred Dick to somebody else, who transferred him to somebody else, who transferred him to somebody else, who suggested I should look on the Jeld-Wen website instead of calling. This might come in handy next time I have to go fifteen rounds with a manufacturer. I learned my local Home Depot is store number 2813. She said Jeld-Wen doesn’t give part numbers to homeowners, and so I offered to put Dick on the phone. I told her I had no clue, but needed a replacement door sweep. The first question the lady who answered asked me was, what was my store number. My only choice – order a replacement from Jeld-Wen.ĭick at Home Depot looked up Jeld-Wen’s phone number and suggested I call them. Forty-two inches is an unusual size and nobody carries them. Unfortunately, Home Depot had no forty-two inch door sweeps in stock. Total time without a front door should be only a few minutes.Īnd that was when I realized Jeld-Wen had sent me a thirty-six inch door sweep for our forty-two inch door.įortunately, I live about five minutes away from the nearest Home Depot store. Lay the door on a couple of sawhorses, peel off the old sweep, insert the new door sweep, and put the door back on its hinges. And on a sunny October 19, 2021, when the high temp topped 70 degrees F for probably the last time in 2021, it was time to replace it. I milked everything I could get out of that original door sweep, warranty replacement in-hand, but by 2021, it was shot. I called Home Depot, Home Depot called Jeld-Wen, and Jeld-Wen sent a warranty replacement door sweep. The bottom door sweep had a bunch of soft plastic fins, and as inside warm air met outside cold air through that first Minnesota winter, ice stuck those fins to the threshold below them and tore some of them off. It started in October, 2015, when I installed a new front door.

I want to thank Dick at my local Home Depot store for navigating through it. It turned into a Jeld-Wen bureaucratic struggle rivaling any DMV horror story. It was supposed to be a half-hour project to remove the front door and replace a broken door sweep.

Jeld wen storm door sweep